FAQ
Questions, answered.
Everything about booking, pricing, cancellation and our guarantee — in plain words.
How do I book a service?
Pick a service from the catalog, choose a date and time slot on its page, and press Book. It will be added to your cart — review and confirm payment from there. That's it.
What areas do you currently serve?
We operate across Bihar today, with the fastest same-day availability in Patna. Use the "Services at" button in the header to set your area and see live availability.
How is the final price decided?
Every service shows a transparent, all-inclusive price — the price you see is the price you pay. If the job needs extra material, we confirm any additional cost with you before proceeding.
Can I cancel or reschedule my booking?
Yes. You can reschedule free of charge up to 4 hours before the slot. Cancellation is free if done more than 4 hours in advance; after that a small fee may apply — see the cancellation policy.
Are your professionals verified?
Absolutely. Every pro is ID-verified, background-checked and trained by One Mechanic, and arrives with a service rating from real customers.
What if I'm not happy with the service?
We offer a 7-day rework guarantee. If something isn't right, our support team will arrange a revisit or refund as per our refund policy.
Is my payment secure?
Yes. Payments are processed through encrypted gateways and our pros never handle your card. You can also pay by cash on delivery.
Do you offer annual maintenance contracts (AMC)?
We do. A HomeCare AMC gives you a set number of visits a year across cleaning, plumbing and electrical with priority support — see the AMC page for plans.